Privacy Policy

Protecting Your Privacy

Retro Red Ltd (“Retro Red”) is totally committed to protecting the privacy of our site visitors and customers. The Retro Red team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a crucial part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]

For all our services, the data controller — the company that’s responsible for your privacy— is Retro Red Ltd.

How we use your information

We use your information in several different ways — what we do depends on the information. Most of which you will appreciate is necessary for us to fulfill our contractual obligations to you. Below we have set out in detail what we do and why we do it.

Your name, address and other contact details

How we use your name, address & any other contact detailsWhy?
Process & Deliver your purchases.This is something we must do to carry out our contract with you (It would be impossible to send you your order(s) if we do not take or use your name and contact details!)
Send you service messages by e-mail such as order updatesThis is something we must do to carry out our contract with you (so you can see when your order has been processed and dispatched)
Sending you information by email, about our new products and servicesTo keep you (if you subscribe) up to date. We only send this with your permission
Fraud prevention and detectionTo prevent and detect fraud against either you or Retro Red Ltd. – unfortunate, but essential
Contacting you regarding orders being processed.Confirmation of orders or discrepancy. In most cases, this can be done by email but occasionally we may need to speak to you.

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment informationWhy?
Take payment, and give refundsWe’ve got to do this to perform our contract with you — we do not give our products away!
Fraud prevention and detectionTo prevent and detect fraud against either you or Retro Red Ltd– unfortunate, but essential

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact historyWhy?
Provide customer service and supportWe’ve got to do this to perform our contract with you, and to help give you the best customer service experience possible.
Staff trainingSo that, when you contact us, we can give you an excellent and seamless customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved itemsWhy?
To sell you our productsWe’ve got to do this to perform our contract with you — if you cannot add items to a basket, you can’t buy it!
Provide customer service and support, and handle returnsWe’ve got to do this to perform our contract with you
Finding out what you, and other customers, likeTo ensure we are offering you relevant products and what you want.

Information about your phone or laptop, and how you use our website and app

The information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop.Why?
Protect our websiteTo prevent and detect fraud against either you and Retro Red Ltd – unfortunate, but essential in this day and age — and to meet our legal obligations about looking after your data

Your responses to surveys, competitions, and promotions

How we use your responses to surveys, competitions, and promotionsWhy?
Run the survey, competition or promotionWe’ve got to do this to perform our contract with you — if we can’t use your entry, you simply cannot win!

 

It is 100% your choice to give us any of this personal information but without it, you will sadly not be able to buy from our Online store and this would affect your overall customer experience.  It is your choice and we totally respect that.

Sharing your information

We do not and will never sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to fulfill our contract and services to you:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud

Third-party links

This website may include links to third-party websites such as social media, Paypal, plug-ins, and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Marketing messages

If you subscribed to us, from time to time we will send you relevant marketing messages by email or text, to keep you aware of our latest offers, special deals and discounts and competition news.

How to stop marketing messages from Retro Red

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our Customer Service Team Select “I’m Opting Out”

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note: Stopping marketing messages will not stop service communications (such as order confirmations and updates).

Your information and countries outside Europe

This is only shared with courier service providers, where orders are placed outside Europe and to ensure we can fulfill our contract with you.

Keeping your information

We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can change most of this yourself through My Account.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through Contact Us page, (selecting the “I’m Opting Out” option) and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you wish to exercise your rights, have a complaint, or just have questions, please feel free to contact us HERE or via email our Customer Service Team direct at [email protected]

 

Changes to how we Protect Your Privacy

We may update this page from time to time, to reflect how we are processing your data.

If we make any significant changes, we will make that clear on our website or by some other means of contact such as email, to ensure you are able to review the changes before you continue to use our website and services.

Cookies

We use cookies on our website. For more information on cookies, please see our Cookie Policy.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could improve your customer experience).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to CONTACT our Customer Service Team, who will be happy to answer any questions you may have.

You can contact our privacy team by sending us a message via email, alternatively, you can simply contact us via our Contact Us page, just select the Privacy Policy option and we will answer your query as soon as possible.

 

Contact us by Email: [email protected]

If you would prefer to write to us, our address is:

Retro Red
59 Wensleydale Close
Warrington
Cheshire

WA5 3HZ.