Protecting Your Privacy
Retro Red Ltd (“Retro Red”) is totally committed to protecting the privacy of our site visitors and customers. The Retro Red team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a crucial part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]
For all our services, the data controller — the company that’s responsible for your privacy— is Retro Red Ltd.
How we use your information
We use your information in several different ways — what we do depends on the information. Most of which you will appreciate is necessary for us to fulfill our contractual obligations to you. Below we have set out in detail what we do and why we do it.
Your name, address and other contact details
|How we use your name, address & any other contact details||Why?|
|Process & Deliver your purchases.||This is something we must do to carry out our contract with you (It would be impossible to send you your order(s) if we do not take or use your name and contact details!)|
|Send you service messages by e-mail such as order updates||This is something we must do to carry out our contract with you (so you can see when your order has been processed and dispatched)|
|Sending you information by email, about our new products and services||To keep you (if you subscribe) up to date. We only send this with your permission|
|Fraud prevention and detection||To prevent and detect fraud against either you or Retro Red Ltd. – unfortunate, but essential|
|Contacting you regarding orders being processed.||Confirmation of orders or discrepancy. In most cases, this can be done by email but occasionally we may need to speak to you.|
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
|How we use your payment information||Why?|
|Take payment, and give refunds||We’ve got to do this to perform our contract with you — we do not give our products away!|
|Fraud prevention and detection||To prevent and detect fraud against either you or Retro Red Ltd– unfortunate, but essential|
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
|How we use your contact history||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you, and to help give you the best customer service experience possible.|
|Staff training||So that, when you contact us, we can give you an excellent and seamless customer service|
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
|How we use your purchase history and saved items||Why?|
|To sell you our products||We’ve got to do this to perform our contract with you — if you cannot add items to a basket, you can’t buy it!|
|Provide customer service and support, and handle returns||We’ve got to do this to perform our contract with you|
|Finding out what you, and other customers, like||To ensure we are offering you relevant products and what you want.|
Information about your phone or laptop, and how you use our website and app
The information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
|How we use information about your phone or laptop.||Why?|
|Protect our website||To prevent and detect fraud against either you and Retro Red Ltd – unfortunate, but essential in this day and age — and to meet our legal obligations about looking after your data|
Your responses to surveys, competitions, and promotions
|How we use your responses to surveys, competitions, and promotions||Why?|
|Run the survey, competition or promotion||We’ve got to do this to perform our contract with you — if we can’t use your entry, you simply cannot win!|
It is 100% your choice to give us any of this personal information but without it, you will sadly not be able to buy from our Online store and this would affect your overall customer experience. It is your choice and we totally respect that.
Sharing your information
We do not and will never sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to fulfill our contract and services to you:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud
This website may include links to third-party websites such as social media, Paypal, plug-ins, and applications.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you subscribed to us, from time to time we will send you relevant marketing messages by email or text, to keep you aware of our latest offers, special deals and discounts and competition news.
How to stop marketing messages from Retro Red
- By clicking on the ‘unsubscribe’ link in any email
- By contacting our Customer Service Team Select “I’m Opting Out”
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note: Stopping marketing messages will not stop service communications (such as order confirmations and updates).
Your information and countries outside Europe
This is only shared with courier service providers, where orders are placed outside Europe and to ensure we can fulfill our contract with you.
Keeping your information
We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you (although you can change most of this yourself through My Account.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through Contact Us page, (selecting the “I’m Opting Out” option) and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
Changes to how we Protect Your Privacy
We may update this page from time to time, to reflect how we are processing your data.
If we make any significant changes, we will make that clear on our website or by some other means of contact such as email, to ensure you are able to review the changes before you continue to use our website and services.
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could improve your customer experience).
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to CONTACT our Customer Service Team, who will be happy to answer any questions you may have.
Contact us by Email: [email protected]
If you would prefer to write to us, our address is:
59 Wensleydale Close