FAQs – Frequently Asked Questions
Standard UK (Mainland) Delivery: Using our Standard UK (Mainland) Delivery, your order should be with you in three (3) to five (5) working days (excluding Weekends and Public/Bank Holidays).
FREE standard UK Delivery when you spend over £50 (your order should be with you in three (3) to five (5) working days, excluding Weekends and Public/Bank Holidays)
Express Delivery: (UK Mainland only): Place your order before 2pm Sunday – Thursday and receive your order within two working days (excluding Weekends and Public/Bank Holidays).
Next Day Delivery (UK Mainland only): Place your order before 3pm Monday – Friday and receive your order within 24hours (excluding Weekends and Public/Bank Holidays).
All International Delivery: All orders placed and received before 2pm Sunday – Thursday should be with you within seven working days (excluding Weekends and Public/Bank holidays).
International delivery options and charges:
Standard European Shipping: Signed and Tracked wherever possible
FREE European Shipping: when you spend: £70
* Outside Europe: (Rest of World) Signed and Tracked wherever possible
* FREE Outside Europe: (Rest of World) when you spend £100
- How do I return an item?
It is your responsibility to ensure returned items reach us in an unworn and unwashed condition, deemed fit for resale with tags still attached. Please be very careful when trying products on, for example, please ensure you are not wearing aftershave or deodorant which may leave marks on the product, as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. READ MORE
As long as the item that you wish to exchange is of the same price and is available, the simple answer is yes.
If you wish to cancel orders, this must be done by email before you receive notice of goods being dispatched. Any notices of cancellation after this time will have to be done by way of our refund process and within fourteen (14) working days beginning the day after receiving the goods. To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in a sell-able condition, and at your own cost and risk.
- What is Vegetable Tanned Leather?
Vegetable tanning is to process the hides in a pure and natural way without using harmful chemicals. The process is used in order to stabilise the skins and be able to process the resulting leather. It is a traditional artisan process that takes advantage of acids naturally found in some plants, by using the barks, branches, leaves or even some fruits in some specific techniques. The actual tanning process usually takes between one and three months.
- What is Full-grain Leather and why do we use it?
Full grain leather is the highest quality grade of leather money can buy. It comes from the top layer of the hide and includes all of the natural grain. The natural surface of full grain leather is unique as it tells a story and reveals natural imperfections, marks, and even light brands in the surface. Full grain leather is extremely strong and durable, as the natural grain contains the strongest fibres in the hide. While strong and durable, full grain leather remains extremely breathable, resulting in less moisture from prolonged contact. As this leather ages, rather than wearing out, it burnishes and beautifies, developing a much sought-after patina and unique character that cannot be easily duplicated. Truly, the more you use it, the better it looks and feels. And we hope that answers why we use it.
If you have any questions that have not been answered in our FAQs, please Contact Retro Red with your query and we will be happy to answer your query directly